Privacy Policy

1. Who We Are

Rigid Box Factory is a B2B rigid jewellery packaging manufacturer based in Jaipur, Rajasthan, India. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you interact with our website or contact us for a business enquiry.

2. What Information We Collect

We collect only the information necessary to respond to your enquiry or process your order:

• Name — to address you personally and for order records.
• Phone number — our primary means of follow-up, including WhatsApp.
• Email address — for sending proforma invoices, order confirmations, and formal communication (if provided).
• Business / brand name — to understand your requirements and maintain client records.
• Enquiry details — box type, quantity, and any message you include in your quote or contact request.

We do not collect payment card details. All payments are made via bank transfer or UPI, and we never store any financial credentials.

3. How We Use Your Information

Your information is used solely for:

• Responding to your quote or enquiry
• Processing and managing your order
• Sending order-related updates (confirmation, dispatch, invoice)
• Following up on your enquiry via phone or WhatsApp if you do not respond to initial contact
• Maintaining records for GST and accounting compliance as required under Indian law

We do not use your information for marketing campaigns, newsletters, or unsolicited promotional messages unless you have explicitly requested them.

4. How We Store Your Information

Enquiry and order data is stored securely in our business management system hosted on Supabase, a cloud database provider with industry-standard encryption and access controls. Access is restricted to authorised Rigid Box Factory team members only.

We retain your information for as long as your business relationship with us is active and for a reasonable period after the last interaction, as required for legal and accounting obligations.

5. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share minimal information (name, address, phone) with courier and logistics partners solely for the purpose of delivering your order. These partners are contractually bound to use your information only for delivery.

We may disclose information if required to do so by Indian law or in response to a valid legal order.

6. Cookies

Our website uses only the cookies required for the site to function correctly. We do not use advertising trackers, retargeting pixels, or third-party analytics cookies that track you across other websites.

7. Your Rights

You may contact us at any time to:

• Request access to the information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information (subject to any legal retention requirements)
• Ask us to stop using your information for follow-up contact

To exercise any of these rights, contact us and we will respond within 7 working days.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page. We encourage you to review it periodically.