Terms and Conditions

1. About These Terms

These terms and conditions ("Terms") govern all orders placed with Rigid Box Factory ("we", "us", "our"), a B2B rigid jewellery packaging manufacturer based in Jaipur, Rajasthan, India. By requesting a quote, placing an order, or making any payment, you ("the Client") agree to these Terms in full.

We supply exclusively to businesses — jewellery brands, retailers, designers, and distributors. We do not sell to end consumers.

2. Orders and Minimum Order Quantity

The minimum order quantity (MOQ) is 300 pieces per SKU (box type and construction combination). Each distinct box type, size, or construction counts as a separate line item with its own 300-piece minimum.

All orders are subject to confirmation in writing (email or WhatsApp). An order is not confirmed until we issue a proforma invoice and receive the required advance payment.

3. Pricing

Prices quoted on our website are indicative and based on standard specifications. Final pricing is confirmed on the proforma invoice after reviewing your specific requirements, branding options, and quantity.

All prices are in Indian Rupees (INR) and exclusive of GST unless stated otherwise. Applicable GST will be charged at the prevailing rate and shown separately on the invoice.

We reserve the right to revise prices due to changes in material costs, but any confirmed proforma invoice will be honoured at the quoted price.

4. Payment Terms

• Advance payment: 50% of the total order value is required before production begins.
• Balance payment: Remaining 50% is due before dispatch. Goods will not be shipped until full payment is received.
• Payment methods: Bank transfer (NEFT/RTGS/IMPS) or UPI. All banking details are provided on the proforma invoice.
• Late payment: If balance payment is not received within 7 days of dispatch readiness notification, we reserve the right to charge storage fees or cancel the dispatch.

5. Lead Times

Standard production lead time is 10–20 working days from the date the advance payment is received and all artwork/specifications are approved. Lead times for custom branding, special materials, or high-volume orders may be longer — this will be communicated at the time of order confirmation.

Lead times are estimates based on normal production conditions. We are not liable for delays caused by force majeure events, material supply disruptions, or delays in client artwork approval.

6. Customisation and Branding

Branding is available from MOQ 300 pieces. Single colour screen printing is included in the box price. Hot foil stamping and multi-colour screen printing are quoted separately. The Client is responsible for providing artwork in the correct format (AI/PDF, vector). Approval of a digital proof by the Client constitutes acceptance of the final design.

Once production of branded items has commenced, the order cannot be cancelled and no refund will be issued for the branding cost or any materials used. See our Refunds and Cancellation Policy for full details.

7. Quality and Inspection

All orders undergo a quality inspection before dispatch. We guarantee that goods meet the specifications agreed at the time of order confirmation. Minor natural variations in material, colour, or texture that are inherent to handcrafted rigid packaging are not considered defects.

If you receive goods that are materially defective or significantly different from the approved specification, you must notify us in writing within 48 hours of delivery with supporting photographs. Claims raised after this window will not be accepted.

8. Dispatch and Delivery

We dispatch orders via reputable courier services. Delivery timelines after dispatch depend on the destination and courier performance. We are not responsible for delays caused by the courier.

Risk of loss or damage passes to the Client upon handover to the courier. We will provide a tracking number as soon as the shipment is picked up.

For orders above a certain volume, we may arrange dedicated freight transport. This will be discussed and agreed upon separately.

9. Intellectual Property

The Client warrants that any artwork, logos, or brand assets provided for customisation are owned by the Client or that the Client has the right to use them. We accept no liability for intellectual property infringement arising from artwork supplied by the Client.

10. Limitation of Liability

Our liability in respect of any claim arising from an order is limited to the value of that order. We are not liable for any indirect, consequential, or special loss, including but not limited to loss of revenue, profit, or business opportunity.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan.

12. Changes to These Terms

We reserve the right to update these Terms at any time. The most current version will always be available on this page. Continued use of our services after any update constitutes acceptance of the revised Terms.